Privacy Policy
Effective Date: 4 December 2024
At Accelerate Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements.
1. Information We Collect
1.1 Personal Information: We may collect your name, contact details (email, phone number, address), date of birth, and other details provided through forms or communications.
1.2 Sensitive Information: With your consent, we may collect health information, disability status, and other sensitive data necessary for service provision.
1.3 Non-Personal Information: We may collect non-identifiable data such as your IP address, browser type, and site usage.
2. How We Collect Information
2.1 Directly from you through forms, emails, phone calls, or in-person interactions.
2.2 From third parties with your consent, such as healthcare providers or family members.
2.3 Automatically through our website's cookies and tracking technologies.
3. How We Use Your Information
3.1 To provide and improve our services.
3.2 To comply with NDIS requirements and the NDIS Code of Conduct.
3.3 To respond to your inquiries or provide support.
3.4 To comply with legal obligations.
3.5 For marketing purposes (only if you have opted in).
4. Sharing Your Information
We will not share your personal information with third parties except:
When required by law.
With service providers assisting us (e.g., payment processors or IT support), who are bound by confidentiality agreements.
With NDIS-related entities as required for service provision and compliance.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser.
6. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure.
7. Access and Correction
You have the right to access and correct your personal information. To do so, contact us at:
Accelerate Care
PO Box 501, Clifton Hill VIC 3068
Phone: 1300 734 796
Email: info@acceleratecare.com.au
8. Complaints
If you have a complaint about how we handle your personal information, please contact us using the details above. We will investigate and respond to your complaint promptly.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated "Effective Date."